Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days for large furniture pieces and 3-5 business days for smaller home decor items.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee on select oversized items. This service includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
At Carrier, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.